Product return policy

In accordance with the Law of Ukraine “On Protection of Consumer Rights”, the following return policy applies to the ChinaChay online store:


To do this, please contact us on the day of your order before informing us about the shipment of the goods. If you paid for the order with a credit card, the money will be refunded by bank transfer to the same account within 3 calendar days from the date of application.


Teas, tea supplements (food)

You have the right to return tea of inadequate quality, namely: unfit for consumption, in violation of the mandatory requirements for the product, with an expiration date, or delivered in a package with a violation of integrity. Please note that tea of the appropriate quality cannot be returned or replaced.

Tea ware, figurines and other (Non-food products)

In the cases provided for in Article 8 of this Law, the customer has the right to return non-food products within 14 days, not counting the day of purchase. Returns are accepted only if the product has not been used, the original appearance, original (branded) packaging, undamaged factory labels, tags, stickers, etc. have been preserved. д.

Sending a parcel with a return is carried out at the expense of the client.

Please contact us in advance to clarify the nuances related to the return or exchange of goods. Specify the order number, the reason for the return, and, if necessary, photos of the goods.

We also ask that you check the appearance and completeness of your order upon receipt to help avoid confusion.

We are always open to dialogue and try to solve each problem individually.